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How are tickets and support response times affected by DEFCON Management Levels?

April 26, 2017affected DEFCON levels Management Response support tickets times

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How are tickets and support response times affected by DEFCON Management Levels?

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Layered Tech as a whole adheres to a commitment to provide the quickest response times to all customers; however, servers that are classified as DEFCON 3, DEFCON 2, and DEFCON 1 receive a higher priority in our support queue. If you are not contracted for DEFCON 3, DEFCON 2, or DEFCON 1 services and need priority support, it is available for $100/hr – our support system will make this option available to you at the onset of every new thread that you submit.