How are these new information and communication technologies impacting public institutions?
ICTs constitute an indispensable enabling mechanism for most enterprises and organizations throughout the world, whether small, medium-sized or large, government administrative departments or major multinationals. Investment growth in information systems and ICT infrastructures is sustained and the sophistication and technical and organizational maturity achieved in its development, deployment and operation enable levels of productivity and efficiency to be achieved in social organization, economic activity, well-being and access to information and knowledge which are unprecedented in the history of mankind. Several new technologies have had a major impact on the provision of public services in Spain: • Almost universal access to Internet via fixed and mobile networks. • The introduction of computerized identity cards. • The establishment of a public certification body (CERES) for the certification of computerized signatures and digital identification. • The proliferation of computeriz
