How are the ITIL materials covered in the workshops?
Approximately 50% of the course is spent in highly interactive workshops. The workshops offer multiple opportunities to apply recently learned concepts and include practical exercises and practice exam questions. Case studies are also employed to illustrate how ITIL-based solutions can dramatically improve the efficiency and service support and delivery within a business environment.
Approximately 50% of the course is spent in highly interactive workshops. The workshops offer multiple opportunities to apply recently learned concepts and include practical exercises and practise exam questions. Case studies are also employed to illustrate how ITIL-based solutions can improve the efficiency and service support and delivery within a business environment dramatically.
