How are the Guidelines implemented in specific instances?
When issues arise concerning implementation of the Guidelines in relation to specific instances of business conduct, the National Contact Point is expected to help resolve them. Generally, issues are dealt with by the National Contact Point in whose country the issue has arisen, but further contacts at the bilateral level may be pursued between National Contact Points in adhering countries. After making an initial assessment of whether the issues raised merit further examination, the National Contact Point will offer its good offices to help the parties involved to resolve the issues. Where no agreement can be reached on the issues raised, the National Contact Point will then issue a statement or make recommendations as appropriate. Any person or organisation may approach a National Contact Point to enquire about a matter related to the Guidelines.
