How are the exams graded?
The Written Knowledge Test is administered at over 200 Pearson VUE testing locations around the country. This multiple-choice test is written by the CLVS Council and the key is validated prior to the administration of the exam. To ensure consistency, the Production Exam is graded in-person by trained CLVS Council evaluators. Proctors use a validated key to evaluate all candidates. Candidates are evaluated on both their performance during the deposition and the quality of the finished product.
All exams are returned to the exam institute. They are photocopied and distributed to two pairs of Examiners who will mark the papers. Therefore, if you sit both Service Support & Service Delivery you will have four Examiners marking your scripts. The scripts are marked and then the two Examiners reconcile their marks, giving particular attention to borderline marks. If the pair of Examiners cannot reconcile the complete paper, they may involve a 3rd Examiner and then ask the Chair of the Examiners Panel for his opinion. They will see only your candidate number, not your name. The exam institutes take great care to assure that your scores are marked as objectively as possible.
• All exams are returned to the ISEB. They are photocopied and distributed to two pairs of Examiners who will mark the papers. Therefore, if you sit both Service Support and Service Delivery you will have four Examiners marking your scripts. The scripts are marked and then the two Examiners reconcile their marks, giving particular attention to borderline marks. If the pair of Examiners cannot reconcile the complete paper they may involve a 3rd Examiner and then ask the Chair of the Examiners Panel for his opinion. They will see only your candidate number, not your name. ISEB takes great care to assure that your scores are marked as objectively as possible.
