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How are the bundles monitored?

April 26, 2017bundles

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How are the bundles monitored?

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All Q9 and customer systems are monitored from the Q9 Network Operations Centre (NOC) 24 hours a day, seven days a week. Q9express bundles are monitored for hardware status and you are notified immediately if any issues arise. Onsite sparing ensures rapid replacement in the event of a hardware failure. What types of services are available through the Q9 Control Panel? Q9 provides you with comprehensive visibility into the Q9 network and your systems through the Q9 Control Panel. The Control Panel allows you to administer key aspects of your account, including monitoring the status of your Web operations, managing your DNS and viewing your bandwidth usage in real-time. What is Q9 s service level commitment to its customers? Q9 leads the industry with a 100% network and power availability Service Level Agreement (SLA). Key services are also backed with guarantees for installation times and problem identification and response.