How are the 27 measures in the HCAHPS survey used?
• Summary measures – Communication with nurses (Questions 1, 2, and 3) – Communication with doctors (Questions 5, 6, and 7) – Responsiveness of hospital staff (Questions 4 and 11) – Pain management (Questions 13 and 14) – Communication about medicines (Questions 16 and 17) – Discharge information (Questions 19 and 20) • Individual measures – Cleanliness of hospital environment (Question 8) – Quietness of hospital environment (Question 9) • Global measures – Overall rating of hospital (Question 21) – Willingness to recommend hospital (Question 22) Questions 10, 12, 15 and 18 are screener questions that direct the respondent to answer specific questions in a section. Questions 23, 24 and 27 are used with items from hospital administrative records to adjust for differences in patient mix across hospitals. Questions 25 and 26 are related to race and ethnicity and will be used for work related to healthcare disparities. They will also provide information for AHRQ’s congressionally mandated
