How are refunds or charge-backs handled if a customer isn’t satisfied?
We are very confident in our coaching services and anticipate minimal refunds. In fact, we offer an unconditional, 30-day Money Back Guarantee for all new coaching clients. As part of our quality control process and commitment to customer service, our first priority is to determine why the customer isn’t happy. We will do everything in our power to rectify the situation, including assigning a new coach if possible and offering additional coaching sessions. If a refund is needed, TurnKey Coaching Solutions will coordinate the refund processing with your team according to the terms of our agreement.
