How are protests, disputes and appeals handled under the JWOD Act?
Issues related to daily contract performance should be resolved at the contracting activity and nonprofit working levels wherever possible. NIB and NISH are available and recommended as sources to facilitate the resolution. Any contractual protest before or after award, or any contractual dispute or appeal is the responsibility of the Contracting Officer as guided by the Contracts Disputes Act, unless the provisions are in conflict with the JWOD Act or regulations. Any AbilityOne-specific price or price-related dispute may be resolved through the Committee’s Impasse Resolution Process, and should be brought to the attention of the Committee staff in accordance with Operations Memorandum #19 (available on www.jwod.gov). In addition, the Committee’s Impasse Resolution Process may be used as an alternate dispute resolution (ADR) for other non-price related issues at the contracting activity’s discretion.
