How are passwords reset?
A7. Both lenders and auditors are locked out of their respective systems after three unsuccessful login attempts and must have their passwords reset. Passwords must also be reset if they expire (i.e. user has not logged in within a certain amount of days). Lenders – The FHA Application Coordinator can reset passwords for the FHA Connection users’ IDs. Passwords can also be reset by emailing SF Administration or LASS Security Administrator, or by calling the Home Ownership Center that covers your state. See the LASS homepage to determine which Homeownership Center covers you: http://www.hud.gov/offices/hsg/sfh/lass/prodlass.cfm Auditors – Auditors passwords are reset by the Technical Assistance Center (TAC), regardless of which REAC system the auditor is associated. Auditors’ passwords can also be reset by emailing the LASS Security Administrator. Auditors are prompted by the system to change their passwords every twenty-one (21) days. If the twenty-one days expire without the password
