How are orders packed?
Most items come in our own good quality gift boxes. We also offer a gift wrapping and message service. Items are sent out well wrapped and usually in sturdy cardboard boxes with plenty of padding. We also add protective padding inside the items own gift box to reduce movement while in transit. Larger items often have special packaging. Breakages and damage in transit are very rare. If returning an item, it is useful to retain and reuse the packaging in which it was delivered to ensure it arrives back in good condition. If a package arrives damaged, we would ask you to retain it as we may require it to make a claim.
