How are maintenance requests handled?
The tenants are asked to contact our office whenever they have maintenance or repairs issues. We have developed certain guidelines to alleviate your stress and to aid in the expedient service for your tenant. For any legitimate, non-cosmetic maintenance request that will cost less than $200.00 (unless otherwise specified in the management contract), we will contract the work without contacting the owner. Any questionable or cosmetic items or repair costs that exceed our agreed on amount will be handled with the owner’s consent. If we find that a repair is due to tenant negligence, misuse, abuse, etc… we will automatically bill the tenant. If we have a health, safety or any other emergency situation, the $200.00 limit will not apply. Many times we are able to solve problems right over the phone avoiding what might have been an additional expense. For a list of vendors we regularly use please contact our office.
