How are leaks scheduled for repair?
Leak repairs are prioritized based on many factors including severity of the leak, impacts to public safety and/or the environment, probability of property damage, unsafe traffic conditions, or other issues specific to the situation. Large leaks causing water outage and those that might impact public safety/environment or cause property damage are typically repaired as soon as possible. Staff is available 24 hours a day to make emergency repairs. If the leak is small, the repair order is held to allow for notification of customers and other utilities and to schedule the work. The Underground Service Alert requires 48 hours notice for planned repairs to allow agencies to locate their utilities. Examples of utilities include gas, electricity, sewer, etc.
