How are interviewers trained?
Interviewers have an intensive 3-day training that includes classroom instruction and a great deal of practice conducting supervised interviews of residents with expert feedback.They learn how to administer a structured interview the same way to each resident and the same way as all the other interviewers are administering it.They are taught to approach each resident on the list with a positive attitude, regardless of appearance, believing that he or she will be able to provide opinions about their long-term care facility experiences.If a resident gives no answer, or gives answers that are not responsive to the stated question, to four questions in a row, the interview is discontinued and the resident is thanked for the time and helpfulness offered.If the resident gets tired in the middle of the interview, the interviewer may come back at a later time to complete it.Interviewers also learn that they are not conducting an observation study, and that their own personal views about a long
