How are important documents (such as my medical records) kept confidential?
Regence BlueShield has a written policy to protect the confidentiality of health information. Only employees who need to know in order to do their jobs may access enrollee personal information. Disclosure outside the company is permitted only when necessary to perform functions related to providing your coverage and/or when otherwise allowed by law. The following information is available upon request, as required under the Patient Bill of Rights law. • A summary of standard covered benefits on Regence BlueShield plans. • Information about Regence BlueShield prescription drug benefits, if any, including a summary of covered prescription drug benefits, a copy of the current drug formulary, definitions of terms, and the policies regarding coverage of prescription drugs. • A description of how consumers may be involved in decisions about benefits. • A listing of exclusions, reductions, and limitations to covered benefits; any definition of medical necessity; and any coverage criteria on wh
