How are Free File program related disputes resolved?
The IRS has implemented the use of binding arbitration to resolve certain disputes between the IRS and the Free File Alliance, LLC, the Alliance members or new market entrants. In accordance with the IRS guidance, binding arbitration before the General Services Board of Contract Appeals (GSBCA) will be used to resolve disputes under Article VIII of the Memorandum of Understanding on Service Standards and Disputes between the IRS and the Alliance. Binding arbitration may be invoked by an Alliance member or new market entrant to challenge the rejection of an Alliance member or new market entrant’s offering, the removal of an Alliance member’s listing on irs.gov, or rejection of an Alliance member’s request that its listing be restored by the IRS, or the IRS and the Alliance. The guidance will provide IRS with a tool to help achieve our goal of providing expedited, effective, efficient and fair resolution of Free File program related controversies.
