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How are existing Symantec APM customers supported?

April 26, 2017APM customers existing supported Symantec

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How are existing Symantec APM customers supported?

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A. Symantec APM customers will not notice any interruption in support or appreciable change in support deliverables. Symantec will receive the customer call and will verify the customer is entitled to receive Support services. Symantec will establish the severity level of the customer’s problem and will then route the customer case to Precise.