How Are Employee Complaints Handled?
A complaint and a grievance may be seen as terms having the same meaning. Or, a complaint might be viewed as of a less serious nature than a grievance. Some authorities use complaint to refer to the initial voicing of the problem, and use grievance to represent its repetition in a formal manner. To the employee or contract party that is dissatisfied, it is the resolution, not the terminology, that is of importance.
