How are disputes in relation to other matters handled?
With respect to disputes that do not relate to a failure to supply declared petroleum products, the Oilcode requires that the parties must attempt to agree about how to resolve the dispute, unless the DRA is satisfied that there is no reason to attempt negotiation. If the parties attempt to agree how to resolve the dispute, they may agree to appoint a person to mediate or provide assistance in resolving the dispute. The person appointed must in turn inform the DRA of arrangements they have put in place to assist the parties to resolve the dispute. Alternatively, if the parties cannot agree to refer the matter, the parties must notify the DRA of this and the DRA must appoint a person to provide mediation or other assistance to resolve the dispute. If the DRA appoints a person to mediate the dispute or provide assistance, the parties must try to resolve the dispute with the help of the person appointed. Either party to the dispute may, with the agreement of the person appointed by the DR
