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How are dispatchers trained and what is the ratio of dispatchers to accounts during peak times, such as openings and closings?

April 26, 2017accounts closings dispatchers Openings peak ratio times trained

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How are dispatchers trained and what is the ratio of dispatchers to accounts during peak times, such as openings and closings?

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Dispatcher training is precise in all aspects of dispatch, alarms, maintenance signals, data entry, report creation, monitoring & maintenance of in-house systems and customer service. Training is intense, carefully supervised and on-going. There are normally three dispatchers on the midnight shift, five on days and five on swing; please refer to question #15 for peak signal times. Our central station team averages twelve years of dispatching experience. 8.