How are customers realizing value today with Microsoft’s collaboration solution?
Can you provide a couple of examples? DelBene: Sure. I have some great success stories to highlight. In our experience, most collaboration problems or challenges occur within a specific business process. Because we work with each customer to address specific needs, we can then track the resulting value they realize from our technology. For example, at Nissan, a Microsoft collaboration solution helped the company reduce the time it takes to bring a new car model to market – from design through manufacturing to fulfillment. Additionally Nissan improved their customer satisfaction scores by using their solution to respond more quickly and accurately to customers’ post-purchase questions and needs. Another example is the Children’s Memorial Hospital in Chicago where a Microsoft collaboration solution helped the hospital automate processes that used to require staff to spend valuable time administrating non value-add activities. Our collaboration tools also helped the hospital’s new doctors
