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How are customer complaints used in the third party certification process of Quality Management Systems?

April 26, 2017Certification complaints customer Management party process quality SYSTEMS Used

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How are customer complaints used in the third party certification process of Quality Management Systems?

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During their surveillance visits, the third party certification body will review the Customer Complaints register, looking at both open and closed complaints. This review will be undertaken when planning the audit in order to determine which areas of the organisation to audit.