How are consumers rights protected in a competitive market?
A number of measures are in place to protect consumers. The Ontario Energy Board Consumer Protection and Governance Act, 2003, which came into effect on August 1, 2003, enhances and strengthens the Board’s consumer protection responsibilities. As well, the Energy Consumers’ Bill of Rights, which is part of the OEB Act, 1998, establishes a set of rules that electricity retailers must follow when entering into and renewing contracts with consumers. All electricity retailers are subject to the provisions of the Consumer Protection Act, administered by the Ministry of Consumer and Business Services. And, all electricity retailers must be licensed by the Ontario Energy Board and obey a code of conduct. The OEB is able to investigate retailers, impose penalties, revoke or suspend licences and shut down retailers who operate illegally.
