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How are complaints processed?

April 26, 2017complaints processed

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How are complaints processed?

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Posted

All complaints of discrimination are counseled in an attempt to find an informal resolution. If counseling does not produce a resolution, you will be given the opportunity to file a formal complaint. Pursuant to 29 CFR 1614, INS has adopted procedures for processing individual and class complaints of discrimination. If the complaint complies with 29 CFR 1614, it will be accepted and investigated. The investigation should be completed within 180 days of filing of the complaint. Within 30 days of the completion of the investigation, you may choose to have the merits of your claim considered by either an Administrative Judge at the Equal Employment Opportunity Commission (EEOC) or the Department of Justice, Complaint Adjudication Office (CAO). For a more detailed overview of the administrative processing of an EEO complaint, please see EEO Complaint Processing.