How are complaints made to the Commission resolved?
Individuals can lodge complaints of discrimination with the Commission. A complaint is initially assessed to make sure it can be investigated under the laws for which the Commission has responsibility. After receiving all the relevant information, the complaint is then reviewed to decide if it should be terminated or if it is suitable for conciliation. Conciliation is a process where the Commission brings the parties together – the complainant and the respondent – to try and resolve the matter. Conciliation is a confidential process where both parties are given the opportunity to talk through the issues and reach an agreement. Many complaints are successfully conciliated. If a complaint can’t be conciliated, it will be terminated by the President. A complainant can then take the matter to the Federal Court of Australia or the Federal Magistrates Service for determination within 28 days of the complaint being terminated The Commission also inquires into complaints of discrimination in e
