How are claims filed and questions answered?
For both automobile and homeowners insurance program claims, there is a toll-free claims hotline available 24 hours a day, seven days a week. The claim representative provides step-by-step guidance through a procedure that keeps paperwork to a minimum. Is a claim representative sent to handle a claim in person? Claim representatives try to settle claims over the phone as often as possible. But if a personal visit is needed, a claims adjuster will be sent to inspect the car or home, assess the damage, and handle the claim. Do certain eligibility and underwriting guidelines need to be met? Yes. To offer our programs to a broad spectrum of customers and keep the programs competitive, we must establish specific eligibility requirements. These ensure that the majority of customers will qualify while minimizing the company’s exposure to those with a worse-than-average loss history. Is The Hartford’s service to policyholders monitored? Yes. Management and staff review all aspects of service d
