How are calls to the Customer Resource Center Prioritized?
In order to process the numerous work requests received each day, priority codes are assigned to each request and placed in a queue according to the urgency of all requests across campus at any given time. Requests for services are directly fielded to the appropriate shop. In an emergency, CRC will remain in continual contact with the customer. For urgent calls, the appropriate tradesperson will be dispatched out within the 8 hours shift.
