How are business ethics important to the teleservices industry?
There is a link between firms that practice ethical behavior and firms that are successful. According to a piece in the May 15, 2007 Harvard Business Review by Lynn Sharp Paine, research shows that avoiding misconduct and practicing good corporate citizenship contributes to a positive reputation, and that firms convicted of wrongdoing often experience lower returns in succeeding years. In addition, Paine states that a company’s ethics have important implications for its functioning as an organization, its ability to manage risk, its reputation in the marketplace and its standing in the community. Ethics are also important to the teleservices industry because companies deal with sensitive consumer information, as they can generate tens of thousands of transactions on a daily basis. At a time when we hear horror stories about identity theft and security breaches, how you collect, store and transmit consumer information is of the highest importance. A single breach can severely hurt a tel
