How are American Well™ conversations different from e-Visits?
A conversation in American Well is a live, interactive consultation between a consumer and provider. This consultation can occur via two-way videoconferencing, telephone, or secure text chat. The scope of medical services offered during a consultation can range from providing general advice to making a diagnosis and providing care. The term “e-visit” is typically used to describe asynchronous (not live or interactive), secure messages that are sent between consumers and physicians they know from office visits. Our service offers consumers the ability for live interaction with a wide spectrum of providers, and is therefore different from e-visits.
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