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How are After-Sales problems processed ?

April 26, 2017after-sales problems processed

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How are After-Sales problems processed ?

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All After-Sales cases resulting from one of your customers and a product ordered from PIXmania-PRO.com is processed in the following manner: Your customer returns the product directly to you (we would remind you that the principles of dropshipment entail that PIXmania-PRO.com does not have any contact with your customer). You will then return the product to us and we will proceed with the After-Sales Service and return the product to you. Products from the After-Sales Service are sent directly to you and not directly to your customer for logistical security reasons.