How and where was the PEER REVIEW DISPUTE RESOLUTION procedure developed?
A – The program was developed in 1982 at General Electric’s Appliance Park-East in Columbia, Maryland by Harvey Caras. Variations of the PEER REVIEW DISPUTE RESOLUTION SYSTEM are now being used in over fifty GE facilities and hundreds of other companies such as AlliedSignal, Armstrong, CIGNA, Borg-Warner, American Woodmark, Toyota, Dennison, Holley Automotive, Manville, Waverly, Sundstrand, Federal Mogul, Marriott, Taco Bell, Universal Studios, Tyson Foods, Perdue, Pillsbury, Johnson Controls, Rubbermaid, BGE, GTE, NBC, and Westinghouse.
