How and where do I ship the DocuPen once an RMA has been issued?
Kindly return your product with a Return Authorization Number (as provided by Planon in this format RTXXXX/MMYY) written on the package to the location specified by Planon: Once shipped, send an e-mail confirming the shipment along with the carrier used and the associated tracking number. Once we receive the item back at the warehouse, we will credit your account or send an exchange unit as preferred. Please allow 4 -8 weeks from the date we receive the returned product for credit, the credit will not include the shipping charges incurred for the original shipment.
