How ADP Solved Its “Web-Based Tutorial Storyboard Template” Problem?
The payroll processing giant ADP (Automatic Data Processing) has won the STC (Society for Technical Communication) Washington DC Chapter’s BEST OF SHOW Award in the 2008-2009 Online Communications Competition. The ADP technical writing project team was rewarded with the honor for its entry “Web-Based Tutorial Storyboard Template” developed by Richard Hughes, Jongbum Lee, and Helene Jeiven ADP tackled a well-known problem faced by all who develop storyboards for online training modules: changes to the final HTML module is very difficult to make once the initial development and review phase is over. The usual development sequence is as follows: 1) Design, 2) Program, 3) SME (Subject Matter Experts), and 4) Edit. The problem with this work-flow is that, if the SMEs do not like what they see, the whole tutorial module has to go back to the programmers and the whole interface and all the backend connections need to be recoded. The ADP technical writing team came up with an ingenious solutio
