Important Notice: Our web hosting provider recently started charging us for additional visits, which was unexpected. In response, we're seeking donations. Depending on the situation, we may explore different monetization options for our Community and Expert Contributors. It's crucial to provide more returns for their expertise and offer more Expert Validated Answers or AI Validated Answers. Learn more about our hosting issue here.

Heskett Column – Will Information Technology Really Turn Organizations Upside Down This Time?

April 26, 2017column information technology Organizations time turn upside

0

Posted

Heskett Column – Will Information Technology Really Turn Organizations Upside Down This Time?

1 Answer

0

Posted

Periodically, somebody comes up with the idea of turning the organization upside down, with the customer on top. Those serving customers in the frontline come next, and top management winds up at the bottom. It’s eye-catching and too often grossly out of step with what really happens when organizations employ the concept.