HelpDesk IM Beginning on 2/25/08 The Information Technology HelpDesk will begin monitoring Instant Messaging (IM) as an additional support tool during our normal hours of operation. Which IM Clients will be monitored?
• For Faculty Staff and Administrators on campus: using the Groupwise Messenger client (and/or Pidgin) IM’ing “helpdesk” will put you in direct contact with a member of the HelpDesk team. See the FAQ on Groupwise Messenger or Pidgin for assistance in installing and using these clients. • For Students and Employees (from Off-campus): Using AOL Instant Messenger, IM’ing “lemoynehd” will put you in direct contact with a member of the HelpDesk team. • In the future we may begin monitoring additional IM clients such as Hotmail, MSN Messenger, ICQ, Yahoo Chat, Google Talk and others, depending on demand.
Related Questions
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