Having trouble placing an order?
• I’m getting an error about Cookies when I try to order. If your browser is not setup to use cookies, just go to Tools, Internet Options, Privacy tab, and move the slider down a notch. This usually takes care of the problem. • I’m unable to add items to my cart. Closing and reopening your browser (Netscape or Internet Explorer) usually resolves this, or see the item above regarding Cookies. Questions About Accessing Your Order • I need access to my items. The final checkout web page provided links for you to immediately access your items Your e-mail confirmation also has the access links in it. E-mails are sent out automatically and immediately after purchase. If you did not get an e-mail, it is likely you entered an invalid address on the order form or it ended up in your spam folder. If you still need the access links and it is within 60 days of ordering, you can do one of two things: • E-mail us your full name and we’ll e-mail you the links, usually within hours. • If you need them
