Have TQM organisations adjusted their performance management (appraisal) systems?
A study of UK-based TQM-driven organisations This article reports findings from a survey designed to measure the consistency and congruity of HR performance evaluation systems with quality management precepts in UK-based quality-focused organisations. Originally published in The TQM Magazine Volume 16 Number 6, 2004 TQM: why it will again become a top management issue Although total quality management might be defined as a passing fad there are three key reasons why it will remain (or return as) an important issue on the agenda for top management… Originally published International Journal of Quality & Reliability Management Volume 21 Number 6, 2004 Looking through and beyond the TQM horizon: Lessons learned from world-class companies This paper aims to investigate the best common management practices of the world-class companies identified in Brazil and Japan; and propose a business model aimed at helping companies to achieve world-class level of excellence. Originally published in
