Have There Been Similar Cases of Fraud Involving BPO Services in India?
Other than the MphasiS case, there have been no other reported cases involving a BPO service provider. Credit card fraud cases have been uncovered that involved the use of fraudulent cards originating from the Far East, but those cases were not linked to an outsourcing provider. Another incident involved the customer service representatives of a BPO outfit extending credit limits without authorization. In this case the incident was quickly detected and the employees terminated. A case of identity theft was also reported but the incident was quickly detected and closed before any damages occurred. How Does the Indian Government Protect U.S. Companies That Offshore Business Processes? India has well-established laws and a legal framework covering white-collar crimes. The Information Technology Act of 2000 goes further than previous legislation by addressing cyber crime. It links with the Indian Penal Code, making its coverage extensive. A number or other statutes exist covering contracts
