Have reports that Iron Mountain loses tapes stored for customers been mostly accurate?
We’re so big, people in the press just assume we [lose tapes.] Most of [the reported incidents] that our name has been associated with we didn’t do. Anytime you stop and open the door you have the possibility of an error. People can make mistakes, and they do. When you move so much, you never want to see a single event, and that’s what I’m striving for, but we’ll never get there. Has Iron Mountain had to overcompensate to prevent future data losses and human error? You have to. We didn’t sit back. As soon as we came to understand how our customers were beginning to look at these problems, we’ve been running hard ever since. A big part of what we’ve been trying to do is educate customers. Half the problem has been customers — it’s their legal departments [that] don’t understand the [technology] processes [for archival and storage]. And the business people don’t understand how [legal rules and responsibilities] have changed. Have customers become more careful about how they transport ta
