Have organizations and certification bodies used the 8 quality management principles?
The ISO 9000:2000 family was billed as enabling full integration of quality systems into normal business operations i.e. one system. [1] Of those organizations we have worked with all perceived they only had one management system, once we had opened their eyes to the reality. Organisations have only one purpose, one mission, one organizational structure. It works together to produce outputs. There is no part that only serves quality and another serving only environment, safety, profit etc. The outputs and therefore the processes have to simultaneously fulfil all needs and expectations of all the stakeholders. ISO 9000 defines a system as set of interrelated or interacting elements. This appears to have led to diagrams of ISO 9001 clause headings in boxes with connecting lines and called the management system. Perhaps this was caused by a lack of perception. If you have ever been shown a picture which, at first appears to be just random shapes you will know that after someone points out
The ISO 9000:2000 family was billed as enabling full integration of quality systems into normal business operations i.e. one system. [1] Of those organizations we have worked with all perceived they only had one management system, once we had opened their eyes to the reality. Organisations have only one purpose, one mission, one organizational structure. It works together to produce outputs. There is no part that only serves quality and another serving only environment, safety, profit etc. The outputs and therefore the processes have to simultaneously fulfil all needs and expectations of all the stakeholders. ISO 9000 defines a system as set of interrelated or interacting elements. This appears to have led to diagrams of ISO 9001 clause headings in boxes with connecting lines and called the management system. Perhaps this was caused by a lack of perception. If you have ever been shown a picture which, at first appears to be just random shapes you will know that after someone points out
Related Questions
- How will my certification body react to sub-contracting my Quality or Environmental Management System function?
- How are customer complaints used in the third party certification process of Quality Management Systems?
- Can principles from Sun Tzu’s be used to address the problems of consensus-seeking organizations?
