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Have IVR claim status and eligibility requirements changed?

April 26, 2017changed claim eligibility ivr requirements Status

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Have IVR claim status and eligibility requirements changed?

1 Answer

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Posted

Requirements have not changed. When calling Highmark Medicare Services Contact Center with a Claim Status or Eligibility Inquiry, you must use the Interactive Voice Response Unit (IVR) as mandated by CMS in IOM Publication 100-09, Chapter 6, Section 50.1.