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Has VITA given consideration to existing customer support software packages already in use by agencies?

April 26, 2017agencies consideration customer existing given Packages Software support VITA

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Has VITA given consideration to existing customer support software packages already in use by agencies?

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VITA evaluated a number of choices and selected ITSM from iET, an upgrade version of the tool currently being used by VITA for its HelpDesk. A great deal of work is being done with the latest version of the software, which is a Web-based system.