Has the Red Cross undertaken the AFES Modernization Plan to de-emphasize national and chapter service to military families?
The Modernization of AFES is nearly complete and Red Cross services continue to be provided on all military installations around the globe. The service delivery process was changed to take advantage of advanced automation and telecommunication technology. AFES has worked hard to combine this “high tech” with the “high touch” clients and customers expect from the Red Cross. AFES Modernization has enhanced service delivery, increased efficiency and reduced operating costs. Furthermore, a new program to help chapters reach out to National Guard, Reserve, and other military personnel will soon be released. The number of guardsmen/reservists now exceed active duty military and they are being called to active duty in record numbers, more frequently and for longer periods of time. The families of these “citizen soldiers” need a place to turn for help when emergencies strike and the military member is deployed. Red Cross chapters are uniquely positioned to assist. Key chapters are helping to d
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