Has the online billing and recurring online payment methods really found takers among bank customers?
As per a study concluded in April 2009, and conducted by Aspen Marketing Services on behalf of Fiserv, a global provider of financial services technology solutions, there is a positive impact of electronic billing and recurring on-line payment on cost, customer satisfaction, customer retention and profitability. This was the first study to highlight the benefits of e-billing and was conducted by evaluating data from 8 million Qwest Communications residential customers over an 18-month period. read more As per the study, a positive relationship between billing and business benefits was observed particularly for the early tenure customers (customers for less than 28 months).The study points that the customers who receive paperless e- bills either at a company website or at a financial institution website, or who use recurring payments, prove to be more profitable for the billing organization.read more About FSOkx FSO Knowledge Xchange FSO Knowledge Xchange is B2B media and research initi
