Handset received empty or partial message?
Usually when a customer receives multi-part message, they might experience an issue where the handset is not capable of displaying whole messages in a logical manner, but rather it displays one part at a time, thus it might seems that a customer has received a partial message. Also if a handset is unable to comprehend specialy crafted message, it might not display the message payload, thus it will be shown as an empty message.
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