handle client calls during the Y2K Event?
Cerners Immediate Answer Center (IAC) currently provides clients with application support during normal business hours (8.oo AM to 5.oo PM Central), Monday through Friday. Cerners Immediate Response Center (IRC) provides around-the-clock system support 365 days a year for mission -critical support issues. Beginning with the first time change that effects Cerner clients in Australia, on December 31, 1999 at 7:00AM Central, and running as long as necessary through the weekend and the next week, Cerner will function using a “Triage Model” for providing application and systems support. Cerners triage strategy means that product support experts and system support experts will be available around the clock to quickly route application and system support issues to the appropriate specialized teams and associates, who will troubleshoot and resolve issues. By focusing on rapid assessment of issue severity and assignment of the issue to the appropriate Cerner service team, we will be prepared to
