Gentlemen, what factors should CPAs consider before selecting a Payroll & HR Solutions partner?
MICHAEL ALTER: In his book, Winning, Jack Welch wrote that cultural fit is the most important factor in business acquisitions succeeding or failing. I think selecting a business partner should be viewed the exact same way. If a potential partner has a company culture that’s similar to yours, the chance they’ll deliver the type of service your clients are used to receiving from you is higher. Make sure any partner you choose places value in the same areas you do. For example, if your firm places high value on personal service, and you partner with a company that places high value on being a price-leader, your clients may end up very disappointed in the service they receive, and therefore, your recommendation. You don’t want that. A thorough vetting process up front will prevent that from happening. Select a few companies that value the same things as you. Pass their names along to your clients and let the clients make the final decision. Based on your clients’ feedback, you’ll be able t
