Friends and relatives tell me that email they send is bouncing or returned. How do I fix that?
If you are not receiving email is a high possibility that Road Runner is blocking another ISP (Internet Service Provider), or in this case, blocking your friend/family member that is trying to send you the email. If this is the case they should have instructions in the bounce message on who to contact about the block. All Non-MAPS or non-Spamhaus related SMTP error messages, sent back to the original sender by Road Runner, will be in the following format: ERROR:5.7.1:550 Mail Refused: Domain/IP: See http://security.rr.com/mail_blocks.htm#REASON ERROR:4.7.1:450 Mail Temporarily Refused: Domain/IP: Seehttp://security.rr.com/mail_blocks.htm#REASON Blocked customers can visit http://security.rr.com/mail_blocks.htm for information about specific blocks, our mail filtering policies and general information about mail blocking.
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