Frequently asked questions: 1. What is an ombudsperson?
• acts as an independent, objective investigator of people’s complaints against government agencies and other organizations, both in the public and private sectors, • thoroughly investigates complaints in an impartial and objective manner to decide if the complaint is justified, then makes recommendations to resolve the problem, • helps individuals solve problems informally, • facilitates discussions between parties, • refers individuals to the appropriate resources to resolve problems, • acts as a source of information and/or aids in interpreting Mount Royal College policies, regulations and procedures, and • helps to identify problems and weaknesses in institutional policy and practice.2. Who does the Ombudsperson at Mount Royal help? The Office of the Ombudsperson can assist any member of the Mount Royal community, including students, faculty and staff. 3. How can the Ombudsperson at Mount Royal help me? The Ombudsperson is appointed to assist Mount Royal staff, faculty and students
