For various business reasons, my agency decided not to use remote monitoring of all desktops. If such monitoring is a VITA best practice, will we have a say in whether it is applied to our agency?
If VITA is to meet its service level commitments for your desktop and supporting network, it will be necessary to know what is on the network and how it is operating at all times. If an agency has concerns about how such monitoring might impact other business decisions, those concerns should be discussed at the time the Service Delivery Workbook is being developed with your agency.
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